ISSN: 2582-7936

Volume 2, Issue 3 - July 2021

Article Title:Exploration of Consumer Satisfaction towards Google Pay Application
Author(s): Dr. S. Sangeetha, K. Myilswamy
Abstract: Electronic banking transactions are done through tablets or smart phones. The major banks have developed the latest and modern innovations is increasingly providing services through electronic channels such as ATM”S internet banking, Tele-banking, mobile banking and now is been developed to the next step as Google pay. This study describes the customer’s response and awareness towards the service and payment method of Google pay application. In order to find out the results data has been collected from 100 respondents by using convenience sampling method. Percentage and Chi square test used for the study. This study concludes that majority of the respondent have online banking facilities and satisfied on payment services provided by Google pay application.
Keywords: Internet Banking, Google pay, Mobile Technology and Digital payment
Article Title: Problems of Consumers at Departmental Stores
Author(s): Dr. M.Jayaprakasam, Mr. B. Rameshkumar
Abstract: In olden days, the consumer used to search from shop to shop to search the products what they are in need of. But, nowadays, the trend has got changed. All the things are available in a single place and that is technically a departmental store. The total concept and idea of shopping has undergone an attention drawing change in terms of format and consumer buying behavior, ushering in a revolution in shopping in India. Modern retailing has entered into the Retail market in India as is observed in the form of bustling shopping centers, multi-storied malls and the huge complexes that offer shopping, entertainment and food all under one roof. The consumers, from time to time, exposed to certain issues of modern retailing concept when it is expected to modernization and development. Thus the present study analyses the problems faced by consumers while making purchases at departmental stores.
Keywords: Retail Market, Departmental Store, Modernization and Development.

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